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This page helps you identify and resolve common issues while guiding you to the appropriate support channels when needed. Avigrah is designed to operate reliably in production environments. However, in case of issues, the following guidance will help you take the right steps.

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Before Contacting Support

We recommend checking the following:
  • Ensure your data pipelines have completed successfully
  • Verify integrations and credentials are active and valid
  • Confirm access permissions (project, team, role)
  • Review logs in the Monitoring & Logs section
  • Check pipeline-specific execution details in the Pipeline Execution Engine
Many issues can be resolved through configuration validation and log review.

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Common Scenarios

1. AI outputs are not as expected
  • Review input data quality and completeness
  • Check pipeline processing and transformations
  • Validate AI template configuration
AI outputs depend on data and configuration, and may vary accordingly.
2. Data is not updating or missing
  • Verify pipeline execution status
  • Check integration connectivity
  • Review ingestion and transformation steps
3. Unable to access a project or feature
  • Confirm your role and permissions
  • Ensure you are assigned to the correct team/project
4. Workflow or automation not running
  • Check task execution logs
  • Verify trigger conditions and scheduling

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Contacting Support

If the issue persists, you can reach out to the appropriate team based on your requirement. General Support
For technical issues, platform usage, and troubleshooting
→ support@avigrah.com Enterprise Queries
For enterprise discussions & queries. Fast support.
→ enterprise@avigrah.com Billing & Payments
For invoices, payments, and billing-related queries
→ billing@avigrah.com Legal & Contracts
For agreements, compliance, and legal matters
→ legal@avigrah.com Sales & General Inquiries
For partnerships or general communication
→ contact@avigrah.com → sales@getavigrah.com

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Response Expectations

  • Support requests are handled based on priority and impact
  • Response times may vary depending on the nature of the issue
  • Critical issues affecting production systems are prioritized

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Information to Include

To help resolve your issue faster, include:
  • Organization and project name
  • Description of the issue
  • Relevant timestamps
  • Screenshots or logs (if available)

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Continuous Improvement

Avigrah continuously improves system reliability, monitoring, and support processes. Support channels, response processes, and troubleshooting capabilities may evolve over time to better serve organizations.

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Key Principle

Avigrah combines self-serve observability with structured support.
  • Logs provide visibility
  • Teams control access
  • Support ensures resolution
This ensures issues are identified, understood, and resolved efficiently.